Unibox
Customer Experience
Ned is working
N
MC
Maria Chen
Order #4821 · 24-mo warranty
Voice · live
Chat · live
SMS · live
Email · live
Inbound call · 9:41 AM
I need to move my install — Thursday doesn't work anymore.
Tuesday the 8th at 2:00 PM is open, and it's your usual slot. I've moved it and released the old window.
Moved to chat · context carried
Can I settle the balance now?
Done — $149.00 charged to the card ending 4242. No need to re-enter anything.
Moved to SMS · context carried
Text me the receipt?
Sent, along with the new appointment time.
Moved to email · context carried
One more thing — the warranty terms in my contract don't match the site.
That needs a contracts specialist. I'm handing you to Ava with the call, the payment, and both documents attached.
Execution
live
Shared memory
Maria Chen
Order #4821
Prefers Tuesdays
Card ···· 4242
Warranty: 24 mo
Actions taken
Appointment rescheduled
Tue Sep 8 · 2:00 PM · ServiceTitan
Payment captured
$149.00 · Stripe · balance 0.00
Receipt and confirmation sent
SMS · CRM note written
Escalated to Ava Chen
Transcript + 2 documents attached