Unibox
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Ned is working
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MC
Maria Chen
Order #4821 · 24-mo warranty
Ned · handling
Ava joined
Marco assigned
Resolved · 1 outcome
Inbound call · 9:41 AM
I need to move my install — Thursday no longer works.
Ned
Tuesday the 8th at 2:00 PM is open, and it's your usual slot. I've moved it and released the old window.
Ned looped in Ava · Contracts
AR
Ava ReyesInternal note
Warranty clause changed in June — send her the updated terms with the confirmation.
Ned
Sending the current warranty terms along with your new appointment time.
Same thread · continued in chat
Can I settle the balance here?
Ned
Done — $149.00 charged to the card ending 4242.
Assigned to Marco · Billing
MD
Marco DiazInternal note
Picking this up — applying her loyalty credit before the invoice closes.
Marco Diaz
Credit applied, so you'll see $134.00 on the final invoice. All set for Tuesday.
Workspace
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Unlimited seats
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AR
Ava Reyes
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Marco Diaz
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Seats added this week3 · $0
Messages handled1,482 · $0
Outcomes resolved1 · billed
Conversation resolved
Reschedule · payment · credit applied