The Platform Behind
Every Resolved Conversation.The Platform Behind Every Resolved Conversation.
AI agents that handle voice, chat, SMS, and email — with the intelligence to resolve issues and the integrations to fit your stack.
The Platform. Built for
Visibility and Control.The Platform. Built for Visibility and Control.
From conversation routing to advanced analytics — a unified platform that gives your team full visibility and control across every channel.
Unified Inbox
Every conversation across voice, chat, SMS, and email — in a single view, tied to a single contact record. No more tab-switching.
Visual Workflow Builder
Route conversations across channels with a drag-and-drop workflow engine. Set triggers, conditions, and escalation paths visually.
Cross-Channel Context & Awareness
Your agents and your team see the full conversation history across every channel. No customer repeats themselves.
Conversation Logging & Data Extraction
Every interaction is logged with full transcripts, sentiment analysis, and structured data extraction — searchable and exportable.
Built-In AI Analysis
Automatic conversation analysis with intent detection, topic classification, and structured data extraction. Turn raw conversations into actionable insights.
Advanced Analytics & Reporting
Track resolution rates, CSAT, agent performance, and conversation trends in real time. Custom dashboards and exportable reports.
AI Agents That
Actually Resolve.AI Agents That Actually Resolve.
From human-sounding voices to intelligent
scheduling — agents that handle
complex interactions end-to-end.From human-sounding voices to intelligent scheduling — agents that handle complex interactions end-to-end.
Human-Sounding Voices
Natural, expressive AI voices that customers can't distinguish from your best reps. Multiple voice options and custom voice tuning.
Advanced Call Transfers
Warm transfers, cold transfers, and context-aware handoffs. The AI briefs the human agent before the transfer — so the customer never repeats themselves.
RAG (Retrieval-Augmented Generation)
Agents pull answers directly from your knowledge base, SOPs, and documentation — grounded in your data, not hallucinations.
Native Scheduling, Rescheduling & Cancellation
Book, reschedule, and cancel appointments natively within the conversation. Real-time calendar sync with automatic conflict handling.
Evaluator (Evals)
Automatically score every conversation as passed or failed based on your defined criteria. Flag issues, track quality trends, and continuously improve agent performance.
Voice. Chat. SMS. Email. All in one unified inbox.
Every Channel Your
Customers Use. All in
One Place.Every Channel Your Customers Use. All in One Place.
Nedzo meets your customers wherever they are — and brings every conversation back to one platform.
Voice
Inbound, outbound, and warm transfers — AI that resolves calls end-to-end or escalates intelligently.
Chat
AI-powered web chat that resolves support inquiries and captures leads — instantly, 24/7.
SMS
Two-way AI texting for follow-ups, confirmations, and proactive outreach — tied to every contact record.
AI-driven email that responds, follows up, and resolves — with full conversation context.
Social
Never miss a DM. AI monitors and responds across social platforms in real time.
Every channel. One platform. Zero missed conversations.
Automate What Happens
After Every Conversation.Automate What Happens After Every Conversation.
Nedzo doesn't just handle the conversation — it triggers
the next action automatically, so nothing falls through
the cracks.Nedzo doesn't just handle the conversation — it triggers the next action automatically, so nothing falls through the cracks.
From trigger to action — fully automated.
Enterprise-Grade Security.
Built In from Day One.Enterprise-Grade Security. Built In from Day One.
Your customer conversations are sensitive. Nedzo is built with the compliance standards and security infrastructure that enterprise teams require.
End-to-end encryption across all channels and data at rest
Role-based access control for teams of any size
Full audit logs and conversation records for compliance review
Data residency options for regional compliance requirements
Ready to resolve every conversation?
See how Nedzo delivers measurable ROI — from the first conversation.